Process review and implementation of improvements relieve frustrating bottlenecks, increase efficiency, provide understanding and communication of the company culture and overall help the bottom line. Taking the time to speak with everyone involved in the process also allows your employees the chance to be heard and be invested in the company’s success.
I have been involved with both formal and informal process reviews, as well as implementations of improvements that have saved the company money, time and frustration. There may be times when keeping things “how they have always been done” is the best strategy, but many times even a small tweak can clear up an obstruction to workflow that has always been a problem.